Can I add more products to my order after it has already been placed?
Unfortunately, it is not possible to add more products to an order that has already been completed. If you wish to order more products, please simply place a new order or contact our Customer Service. If your order has not yet been handed over to our warehouse, we may still be able to cancel it.
I haven't received my order confirmation.
You will automatically receive your order confirmation by email within 24 hours. Please note that it may also end up in your spam folder. If you have not received your order confirmation within this period, please feel free to contact our Customer Service.
Where can I view my past orders?
In our online shop, under "Profile" (person icon), after logging in, you can view an overview of all current and completed orders. Through this menu item, you can track the processing status of your order at any time.
The product of your choice is sold out? What now?
If the product you want is out of stock, you can write to us.
Should the product become available again, we will notify you.
Email: hello@no-cosmetics.de
What payment methods are accepted?
The following payment methods are available in our online shop: PayPal
(PayPal, direct debit or credit card) You pay the invoice amount via the online provider PayPal:
- you can confirm the payment instruction to us with your existing PayPal account. Further information will be provided during the order process,
- or you can open a new PayPal account
Klarna (Germany only)
The payment service provider Klarna combines several payment methods in one. You can pay via Klarna by instant transfer, invoice, credit card or more. You can easily manage your payments in your Klarna account. Note: Please always pay open Klarna invoices directly to Klarna and not to us.
How long does delivery take?
Information on current delivery times can be found on the product pages, in the shopping cart, at the checkout, and in the order confirmation.
Please bear with us during current promotions if you have to wait a little longer than usual for your package. We are a family business and diligently pack everything ourselves. Therefore, high order volumes can sometimes lead to longer delivery times.
How much is shipping?
For standard shipping to consumers within Germany, we charge €4.95.
Standard shipping to consumers within Germany is free for orders with a minimum value of €29.
For standard shipping to consumers within Austria, we charge €6.50.
Standard shipping to consumers within Austria is free for orders with a minimum value of €49.
How is the merchandise delivered?
Our goods are delivered by parcel service and carried out by the transport company DHL.
Can I track my shipment?
As soon as your shipment has been picked up from our premises by our logistics partner DHL, or delivered to them, you will receive a tracking number in an email generated by our logistics partner or us. With this number, you can track the status of your delivery. If you do not receive an email, you are welcome to contact our customer service at any time.
Email: hello@no-cosmetics.de
My shipping address is different from my billing address. Is that a problem?
No. You are welcome to specify a delivery address that differs from the billing address and is located in Germany or Austria. Simply follow the instructions during the ordering process. The payment method Klarna is excluded from this!
I would like to return something, where can I find your address?
In case you are not satisfied with the ordered goods, you can use the following address for returns within the 14-day cancellation period:
KrollCosmetics Concept GmbH
Kieler Str. 11
41540 Dormagen
Once your return has been processed and the refund has been issued,
you will receive a confirmation from us via email.
Please note that processing may take up to 14 days. Every refund will automatically be credited to the card/account used for the original purchase.
For questions, please contact our Customer Service.
You can send us an email at widerruf@no-cosmetics.de at any time.
What are the benefits of creating a profile?
You can also place an order as a guest in our online shop.
To make your next visit easier, you can save your personal data. This means you won't have to enter it again when placing another order. In your profile, you'll find a comprehensive overview of your order history, as well as shipping and payment details. You can also edit your password and account details.
How can I register on no-cosmetics.com?
To create your personal profile, you will need your email address and a password of your choice. After you register with us, you will receive a welcome email. You can check, change, or add to your data at any time under your profile.
I would like to delete my profile. What do I need to do?
If you would like to completely delete your profile, please contact our Customer Service by email.
Are my data safe and can I shop with peace of mind in the Nø Cosmetics online shop?
The protection of all personal data is particularly important to us. We use your data exclusively in accordance with legal provisions. You therefore have the right to access or rectify your data at any time in accordance with legal requirements. The consent you have given for the use of your data can be revoked at any time with future effect. Detailed information on data protection can be found in our data protection policy.
Can I also order from Switzerland?
If you would like to order to Switzerland, you can do so via MeinEinkauf.ch.
Can I also order from Austria?
Yes, you can simply select Austria as the delivery country in the checkout section.
In what order do I apply your products?
As a general rule, we recommend always starting your skincare routine with the lightest or most fluid texture and finishing with the heaviest or most solid texture. How this can look, what needs to be considered, and where our add-ons fit in, we explain step by step in our Layering Guide.
What does Conscious Beauty mean?
Conscious can be translated as "mindful and sustainable." And since we are a skincare brand that focuses on short INCI lists, vegan ingredients, and FSC-certified packaging, you will often find the term Conscious Beauty in connection with Nø.
Our skincare is also made in Germany. By consolidating production at one location, we reduce long transport routes and the associated CO2 emissions. We do without mineral oils, silicones, parabens, and PEGs, and replace aggressive or allergenic substances with synthetic and well-tolerated ingredients.
Since we do not want to impair the planet's water cycle with our products, we are guided by the principles of Ocean Safety, Upcycling, and Recycling.
What effect can be expected from the amount of retinal and retinol contained in the Vitamin A Cream?
The Ultimate Vitamin A Cream combines highly effective, encapsulated Retinol and Retinal. Thanks to the special encapsulation, the active ingredients are particularly gentle and are released evenly – allowing them to unfold their full effect while minimising potential irritation.
We have chosen a concentration that achieves an effective result and yet has good tolerability. As Vitamin A makes the skin more photosensitive, we strongly recommend using sun protection during the day. The Vitamin A Cream should be avoided during pregnancy and breastfeeding.
Can the products be used during pregnancy?
From our perspective, all of our products are safe. However, we recommend avoiding the following products during pregnancy or breastfeeding:
- Retinol Serum + Retinoid Eye Roll-on (Retinol/Retinoids)
- Ultimate Vitamin A Cream (Retinol/Retinal)
- Protective Moisturizer (Bakuchiol)
- Liquid Refiner (BHA)
- Re-Balance Gel Cream (Adapinoid®)
You have the option to filter by "pregnancy safe" in all our categories. This will hide products that we recommend avoiding during pregnancy and breastfeeding.
How long do the products last me?
Since our products are very economical, they can last from a few weeks to several months, depending on the product quantity and frequency of use.
Where are the products manufactured?
Our products are manufactured in Germany (Kalkar) in our in-house laboratory at bb. med. product GmbH.
What material are the serum bottles made of and how do I best dispose of them?
Our serums are bottled in glass vials and can be disposed of in the glass recycling bin.
If your question is still unanswered, please contact our Customer Support.
